After setting up a payment arrangement with them in March due to an economic hardship (unforseen out of pocket medical expense) I was certain that I would be able to keep my payments on track. In May I started recieving collections calls stating my payments were 20 days late. As it turns out, CFA decided to stop deducting the payments from my checking account without telling me. More than a week of extra interest had accrued before I figured this out!
No one bothered to call me to say that anything had changed. Now my payment is 20 days past due (more money for them)and I'm sure it's all legal. I wish more than anything I didn't have a loan with this company. Their systems don't talk to each other and the customer service sucks. I hope this company tanks and soon.
Product or Service Mentioned: Citifinancial Auto Loan.