Received a letter informing me my loan was sold to Santander Consumer USA, Inc. This new company will charge for everything they do including any type of payment ($10.95) to apply to the loan.
Their customer service personnel do not care about what you need, they just want your money - do not care about anything else. I was told since it was not in the contract to waive the fee, I will be charged a service fee. I am already paying for the loan monthly.
The website has only PO Box addresses - no street addresses - no location listed to be able to go and make payment. I see this as only a money hungry company.
Not fair! Horrible company!
Product or Service Mentioned: Citifinancial Auto Loan.