I purchased a card in 2008 using Citifinancial Auto Loans through Enterprise Car Sales. Two years later my loan is sold to Santander.
Citifinancial never sent me the title or lien release when Santander took over my loan. Last July my bank took over the loan on my van making my interest rate 15% less!! Yeah. Anyway, I have spoken for over 6 months to Santander regarding getting a lien release and they in turn say contact Citifinancial.
I attempted to contact Citifinancial through every phone number, email and any other way to contact them to submit a request for a lein release. I have paid off my vehicle and am attempting to sell it to another individual but I cannot do so because NO ONE will give me my lien release!! I am frustrated beyond compare.
I cannot even trade this vehicle in for a new one because Citifinancial still has the lein on my vehicle, not my bank.
Product or Service Mentioned: Citifinancial Auto Loan.
Monetary Loss: $8.